Copyright: ® 1993-1995 Berkeley Systems, Inc.


Contents
Troubleshooting After Dark

If you have questions or need help with After Dark beyond what is covered here, see the "Most Frequently Asked Questions" section for answers to common problems or consult the "How to reach Berkeley Systems Technical Support" section in this on-line manual.

Important reminder about your floppy disks

Keep your disks handy and in a safe place. You should always make back-ups of the floppies for safe keeping.

Out of memory messages

If After Dark displays the message Out Of Memory instead of the module that you selected, your PC may not have enough available memory (RAM) or GDI Resources to display that module.  For details, see the "How can I fix Out of Memory Error Messages" section.

Forgot my password

Windows 3.1 Users: If your computer boots to a C:\> prompt, delete the adwrap.cfg file located in your After Dark directory, and reboot your machine.

If your computer boots directly into Windows, and you have WindowShutter Lock engaged, you must reboot from a bootable floppy disk or use the DOS 6 F5 Key Feature to bypass the password (see your DOS manual for information). From the C:\> prompt, delete the adwrap.cfg file located in your After Dark directory, and reboot your machine from your hard disk.

If your computer boots directly into Windows and you don't have WindowShutter engaged, open Windows' File Manager and delete the adwrap.cfg file located in your After Dark directory. Exit Windows and reboot your machine.

Windows '95 Users: If you have WindowShutter engaged, you will need to 'safe-boot' Windows '95 by pressing F8 at Startup and choosing "Safe Mode" from the menu.  This will bypass WindowShutter.

Next, delete the adwrap.cfg file from your After Dark directory.

If you are using a System password:  Go into the Password section of After Dark's Setup screen and turn off WindowShutter.  Next, shutdown and restart Windows '95 normally.  See your system administrator for help with your system password.  Once you have a working password again, you can enable WindowShutter.

Video problems

If you experience video problems, you may need to install a more current software video driver for your specific VGA adapter (video card). Follow the manufacturer's instructions for installation or consult your Windows manual..

Some modules require 16 or 256 colors to run  Other modules require 256 or more colors to run.  Unless you are using a video mode that is appropriate for the module you wish to see, you will get an error message.  To change your video mode, contact your hardware vendor, follow the manufacturer's instructions, or consult your Windows manual.

I can't get into Windows since I installed After Dark!

On very rare occasions After Dark may conflict with other software and cause the PC to lock up.  After Dark's installer made backup copies of your system files so that your PC can easily be restored to its original state.  In the Windows directory, original copies of win.ini and system.ini have been saved as win.ad3 and system.ad3.  In the root directory, original copies of autoexec.bat and config.sys have been saved as autoexec.ad3 and config.ad3.  Rename the backup files to their original names and reboot your PC to restore your system to its original settings.

If your PC loads Windows automatically and gets stuck trying to load After Dark, reboot from a bootable floppy (DOS 5.X and earlier), use the F5 key on bootup to bypass Windows (DOS 6.X), or use the F8 key on bootup to load Windows 95 in Safe Mode. Next, restore your system files as described in the previous paragraph.  See your DOS or Windows manual for more detailed instructions or contact our PC Tech Support Dept.

Music problems

If you don't hear music and there is enough memory available, make sure the music volume is turned up (the speaker icon should have lines in front of it), the music slider isn't set to Never and the Mute Sound check box isn't checked. If these controls are set correctly, the following tests will help you pinpoint the problem.

Test your sound hardware

Windows 3.1 Users:
From the Program manager Main group, double-click on Control Panel, then double-click on Sound. Highlight any .WAV file, and click the Test button. If you don't hear sound from your external speakers, check your speakers, cables, and sound card to make sure all hardware is installed and connected properly. See the manufacturer's instructions for more information.

Windows 95 users:
Open the Start Menu, then click "Run", then type "MPLAYER" to start the Media Player. Open a sound or music file, and play it.  If you don't hear sound from your external speakers, check your speakers, cables, and sound card to make sure all hardware is installed and connected properly. See the manufacturer's instructions for more information.

Windows 3.1 Users: Test your MIDI configuration

After making sure your sound hardware is set up correctly, open the Program Manager Accessories group and click on Media Player. Click on Device, click on MIDI sequencer, click on CANYON.MID and click on OK. Then click on the Play button (the button on the left with the triangle).

If you don't hear music, you may need to reinstall the software that came with your sound card.  If that doesn't work, you will need to consult your soundcard documentation, or call your hardware vendor.

Windows '95 users: Test your MIDI configuration

Test your MIDI configuration as follows:  Open the Start Menu, then click "Run", then type "MPLAYER" to start the Media Player.  Click on Device, click on MIDI sequencer, click on CANYON.MID and click on OK. Then click on the Play button (the button on the left with the triangle).

If you don't hear music, you may need to reinstall the software that came with your sound card.  If that doesn't work, you will need to consult your soundcard documentation, or call your hardware vendor.

Once MIDI is Working...

Once CANYON.MID plays correctly through your external speakers, close the Media Player (make sure MIDI Mapper is also closed), and open the After Dark Control Panel. Choose one of the modules that contains music, make sure that the music volume is turned up, the music slider isn't set to Never, and the Mute Sound check box isn't checked, then use the Hot Key or Sleep Corner to put your screen to sleep.

If After Dark still won't play music...

If you have performed the tests described above, and everything is working correctly but you still don't hear music within your After Dark modules, contact our PC Technical Support Department.

System/Network Password check box is disabled

If you find the Use System/Network Password check box grayed out in the Password dialog box, make sure that Windows is installed with networking capabilities,  that you are logged on to your server, and that all network connections are intact. Then try re-establishing the network connection.

Windows 3.1 Users: Special Information for Novell Netware 3.X users.
If you're on a Novell NetWare network, and the System/Network Password box in After Dark's password setup dialog is grayed out, you many need a file called NWNETAPI.DLL in your \Windows\System directory.  This will allow After Dark to detect your Novell network.

This file is available from Novell, and can be downloaded as part of a self-extracting file named WINUP9.EXE.  From CompuServe, GO NETWIRE, of ftp them from ftp.novell.com.  The file is in /pub/Netware/novfiles.

You may also need the following files: NWCALLS.DLL, NWCONN.DLL, NWNETAPI.DLL.

Interrupted print jobs, long file downloads,  etc.

After Dark's SystemIQ feature is designed to slow After Dark down from 10 frames per second (normal animation speed) to 1 frame per second when it detects high activity on a communications or printer port.  This allows the communication or print job to continue uninterrupted even if After Dark begins to sleep right in the middle of the job.

Some screensaver modules, however, may still cause problems, because they do a lot of work in a single animation frame.  Because of this, even at one frame per second, these modules may interfere with communications or print jobs.

These modules are: Artist, SlideShow and Bad Dog! (from After Dark v3.0), Screen Posters (from Marvel Screen Posters or Star Trek Movie Posters), Beauty and Magic Kingdom (from The Disney Collection).  If you experience such problems and are using some of these modules, we recommend that you try other modules.

After Dark vs. SCANDISK, DEFRAG, Backup Software, DOS Games, etc.

After Dark's SystemIQ feature is designed to prevent After Dark from interfering with other programs, particularly programs that may be running in the background.  Under normal circumstances, After Dark should accommodate the needs of all types of software programs.

However, programs that are very disk or processor-intensive (such as DOS-based games), and programs that are critically important while they are running (Disk repair or defragmentation programs, backup programs, antivirus programs) may present exceptions.

If you experience trouble using After Dark a program of this type, you should consider turning After Dark off while that program is working or playing on your system.

The QuickAccess Button

Note: You will not have a QuickAccess button if you are using Windows 3.1

Windows '95 Only: After Dark's installer will place a QuickAccess button in the notification section of your Task Bar (usually in the lower-right corner of the screen).  The QuickAccess button looks like a computer monitor showing a blue screen.  The purpose of this button is to give you quick, one-touch access to After Dark, and to tell you at a glance if After Dark is active or not.

If you want to disable the QuickAccess button, right-click on it and uncheck the "Show at Startup" option.  The next time you reboot Windows, the QuickAccess button will not appear.

To re-enable the QuickAccess button is a two-step process.  First, using Explorer, change to your After Dark directory (usually C:\AFTERDRK) and find the file ADTRAY.EXE.  Double click that file to start the QuickAccess button.  Once you see it in the notification area, you can right-click on it to check the "Show at Startup" option.

Get answers on-line immediately!

Before contacting Berkeley Systems for After Dark technical support, please refer to the list of most frequently asked questions. You may find the answer to your question on-line immediately!

Give me more information about...

The "Most Frequently Asked Questions" encountered by new users of After Dark

How to reach Berkeley Systems Technical Support


Most Frequently Asked Questions

The following questions are those most frequently asked by new users of After Dark. Please read through the list before contacting Berkeley Systems Technical Support - your answer may be right here!

Questions about installing After Dark

I've installed After Dark, but I can't find Star Trek, Disney, etc. Where are they?

How do I turn off the Windows screen saver?

How do I install After Dark?

I did not let After Dark edit my system files. What changes do I need to make?

Questions about uninstalling After Dark

How do I uninstall After Dark?

I deleted After Dark and now when I start Windows I get an error. Can I fix this?

Questions about operating After Dark

Why does After Dark never go to sleep?

I can't get the After Dark sleep hot key to work. How can I fix it?

I can't get the control corners to work. How can I fix it?

I can't remember my password. Help!

There is a red "NO" symbol over the After Dark icon. Why?

My hard disk is always accessed when After Dark is running. Can I fix this?

Why does the After Dark Control Panel come up when I start Windows?

How do I Enable/Disable the QuickAccess Button?

Questions about error messages

I keep getting "Out of Memory" errors. How can I fix this problem?

I get the message ADW30.EXE caused a GPF?  How do I fix it?

''Questions about Windows or Windows setup

How do I change my video display mode?

Questions about sound

How can I get music from modules with MIDI sounds?

Why does the PC Speaker sound so bad?

Other problems

I installed another Berkeley Systems screen saver and folders are gone? Why?

My computer locks up after After Dark activates. How can I fix this?


Module Folders
Where are Star Trek, Disney, etc?

Modules from other Berkeley Systems screen savers that you own are now stored in separate folders, one for each product.

Bring up the After Dark Control Panel by double clicking on the After Dark icon.  To select the folder you want to view, click on the downward arrow on the Folder List immediately above the module list.  Then select the folder you want by clicking on its name.  The module list for that folder will appear below the folder name.


Windows Screen Saver
How do I turn off the Windows' saver?

Windows 3.1 Users: Open the Program Manager's Main group. Double click on Control Panel.  Double click on Desktop.  Click on the downward arrow to the right of Screen Saver Name.  Scroll to the top of the list and select (None) as the screen saver.

Windows '95 Users: Open the Start Menu, then Settings, then Control Panel.  From the Control Panel, open up Display.  In the Display screen, choose the tab titled Screen Saver.  About halfway down the left side is a pull-down menu that selects the name of the current screen saver.  Set this pull-down menu to "(None)".


Installing After Dark
How do I install After Dark?

Place the installer diskette or CD-ROM into the appropriate drive.

Windows 3.1 users: From the Program Manager menu bar, select File and then
Run.  With a diskette install, in the Command line type:  A:\SETUP (or
B:\SETUP), click on OK.  With a CD-ROM install, in the Command line type:
D:\INSTALL\SETUP (or E:\INSTALL\SETUP), click on OK.  Once the Installer is
running, simply follow the instructions.

Windows 95 users: Click the Start Button in the Taskbar, select Run.  With
a diskette install, in the Open line type:  A:\SETUP (or B:\SETUP), click
on OK.  With a CD-ROM install, in the Open line type:  D:\INSTALL\SETUP (or
E:\INSTALL\SETUP), click on OK.  Once the Installer is running, simply
follow the instructions.

To UNINSTALL, follow the above instruction to run the installer.  When you
get the dialog titled "Please select the type of installation:", choose
"Uninstall After Dark".


Editing System Files
How do I edit my system files?

If you did not allow After Dark to edit your system files during installation, to complete the installation of After Dark you have to edit and change
win.ini, system.ini and config.sys as follows:

1. In Win.ini, in the [windows] section, add ADPATH\adw30.exe to the end of the load= line. (ADPATH refers to the After Dark directory where you installed After Dark.)

2. In System.ini add the line "device=ADPATH\adw30.386" to the [386Enh] section and add "ADPATH\adwrap.drv" to the drivers= line of the [boot] section. You should also add an alias "adwrap=ADPATH\adwrap.drv" to the [drivers] section itself.  Remember to replace ADPATH with the drive and path name where After Dark is installed (e.g., c:\afterdrk).

3. In config.sys make FILES at least 80 and BUFFERS at least 10.


Uninstalling After Dark
How do I uninstall After Dark?

Place the installer diskette or CD-ROM into the appropriate drive.

Windows 3.1 users: From the Program Manager menu bar, select File and then
Run.  With a diskette install, in the Command line type:  A:\SETUP (or
B:\SETUP), click on OK.  With a CD-ROM install, in the Command line type:
D:\INSTALL\SETUP (or E:\INSTALL\SETUP), click on OK.  Once the Installer is
running, simply follow the instructions.

Windows 95 users: Click the Start Button in the Taskbar, select Run.  With
a diskette install, in the Open line type:  A:\SETUP (or B:\SETUP), click
on OK.  With a CD-ROM install, in the Open line type:  D:\INSTALL\SETUP (or
E:\INSTALL\SETUP), click on OK.  Once the Installer is running, simply
follow the instructions.

To UNINSTALL, follow the above instruction to run the installer.  When you
get the dialog titled "Please select the type of installation:", choose
"Uninstall After Dark".


Windows Errors
How do I fix the Windows startup errors?

(after I deleted my After Dark directory)

If you delete the After Dark directory (usually C:\AFTERDRK) without properly uninstalling After Dark, you will get error messages when you try to start Windows.  These error messages may say "Cannot find a file that may be needed to start Windows in Enhanced Mode" or "Cannot find file C:\AFTERDRK\ADW30.EXE Specified in WIN.INI"

These errors will happen whenever the After Dark directory is deleted without being properly uninstalled.

To fix these problems, it will be necessary for you to reinstall After Dark, and then uninstall it properly.

Give me more information about...

Editing system files to make After Dark work


After Dark Problems
Why does After Dark never go to sleep?

Windows 3.1 Users:

Check to see if After Dark is running by holding down the Ctrl key while pressing the Esc key.  If After Dark is not listed in the Task List, start After Dark by double clicking on the After Dark icon in the After Dark group.  If you have checked No Desktop Icon in the After Dark Setup, then After Dark will not appear in the Task List.

If you are running Fax software, turn off the System IQ monitor.  To turn off System IQ monitor, bring up the After Dark Control Panel and click on the Setup button.  Uncheck the box for System IQ by clicking on the "X" in the box.

If you closed After Dark rather than minimizing the Control Panel After Dark, After Dark will not sleep.  To minimize After Dark without closing it, click the mouse once on the upper right-hand corner of the After Dark Control Panel on the upper-right corner button that has a downward-pointing black triangle in it.

Windows 95 Users:

Look at the After Dark QuickAccess button in the tray of the Taskbar.  If the red "NO" symbol (a red circle with a slash through it) is covering the button, then After Dark is not running, or is turned off.  Click the QuickAccess button to open After Dark, and check to be sure the "On/Off" switch is set to "On".  Then, minimize After Dark (without closing it) by clicking on the upper-right corner button that looks like a grey box with a black line at the bottom.


Sleep Hot Key
How can I make the sleep hot key work?

Verify that a Hot Key has been selected by opening the After Dark Control Panel, and clicking on the Setup button.  If a sleep hot key is enabled, there should be an “X” in the Sleep Hot Key box.  The hot key letter will be displayed along with an “X” in Ctrl and possibly the Shift box.

To activate After Dark hold down the Ctrl key, the Shift key (if there is an “X” in the Shift key box) and the appropriate letter.  Let all three go and watch After Dark animate.

Note: You will not be able to deselect the Ctrl key if you have an alpha numeric key chosen for your hot key.  Ctrl can only be disabled when you select a function key (such as F12) as your hot key.


Control Corners
How can I make control corners work?

Bring up the After Dark Control Panel, click on the Setup button and make sure that there is no “X” in the No Control Corners box.  The simulated screen will show where the “Sleep Now” corner is by displaying a “+”, and the "Never Sleep" corner by displaying a "-"

The Sleep Now Corner

Move the mouse cursor to the "Sleep Now"  corner to get After Dark to activate.  When your mouse cursor has completely disappeared in that corner, After Dark should activate within a few seconds.

The Never Sleep Corner

Windows 3.1 Users:  When the mouse is in the "Never Sleep" corner, the mouse arrow will be replaced by a minus-sign icon.  This indicates that After Dark is temporarily disabled.  When you move the cursor out of the Never Sleep corner, the minus turns back to an arrow and After Dark is enabled.

Windows '95 Users:  When the mouse is in the "Never Sleep" corner, the notification icon in the lower-right corner of the screen will show with a "NO" symbol (red circle with a line through it).  This indicates that After Dark is temporarily disabled.  When you move the mouse out of the Never Sleep corner, the NO symbol disappears and After Dark is enabled.


Passwords
Help! I cannot remember my password!

Windows 3.1 Users: If your computer boots to a C:\> prompt, delete the adwrap.cfg file located in your After Dark directory, and reboot your machine.

If your computer boots directly into Windows, and you have WindowShutter Lock engaged, you must reboot from a bootable floppy disk or use the DOS 6 F5 Key Feature or the Windows 95 F8 Key Feature to bypass the password (see your DOS or Windows manual for information). From the C:\> prompt, delete the adwrap.cfg file located in your After Dark directory, and reboot your machine from your hard disk.

If your computer boots directly into Windows and you don't have WindowShutter engaged, open Windows' File Manager and delete the adwrap.cfg file located in your After Dark directory. Exit Windows and reboot your machine.

Windows '95 Users: If you have WindowShutter engaged, you will need to boot to a command prompt by pressing F8 at Startup and choosing "Command prompt only".

Next, delete the adwrap.cfg file from your After Dark directory.

System/Network password:  Contact your system administrator to obtain your network password.  If your network administrator is unavailable, boot to a command prompt.  Edit your SYSTEM.INI and remove the following:

1. Remove the line containing ADWRAP.DRV from the [Boot] section.
2. Remove the line containing ADWRAP= from the [Drivers] section.


Turning After Dark On
Why is a red "NO" over the icon?

Windows 3.1 Users: The red "NO" symbol (a red circle with a slash through it) indicates that After Dark has been turned OFF.

Bring up the After Dark Control Panel by double clicking on the After Dark icon.  Move the ON/OFF switch to ON.

Windows '95 Users:  The red "NO" symbol over the notification icon indicates that After Dark is either off or is not running.  To activate After Dark, click on the notification icon and make sure that the "On/Off" switch is set to "On", then minimize After Dark by clicking on the upper-right corner button that looks like a grey box with a black line at the bottom.


Hard Disk Problems
Can I make After Dark stop accessing my hard drive?

Windows 3.1 Users: Make sure that you have a SMARTDRV.EXE line in your AUTOEXEC.BAT.  SMARTDRV.EXE is a disk caching program that should cut down on the times that your hard drive must be accessed by After Dark.  SMARTDRV.EXE comes with both DOS and Windows.

Windows '95 Users: Disk-caching is an integral part of Windows '95, and Windows '95 doesn't need SMARTDRV.EXE.  For information about disk caching in Windows '95, consult the Windows '95 help system


Windows Startup Group
Why does the control panel come up?

If the After Dark control panel comes up when you restart Windows, the After Dark icon is in the Windows (or your shell's) StartUp Group.  Remove the After Dark from the StartUp Group and put it into any other group.

If After Dark has been removed from the LOAD= line in WIN.INI, single click on the After Dark icon in the StartUp group, hold down the Alt key and press Enter.  This will bring up the Program Item Properties box.  Put an “X” in the Run Minimized box.


QuickAccess Button
How do I Enable/Disable QuickAccess?

Note: You will not have a QuickAccess button if you are using Windows 3.1

Windows '95 Only: After Dark's installer will place a QuickAccess button in the notification section of your Task Bar (usually in the lower-right corner of the screen).  The QuickAccess button looks like a computer monitor showing a blue screen.  The purpose of this button is to give you quick, one-touch access to After Dark, and to show you at a glance if After Dark is active or not.

If you want to disable the QuickAccess button, right-click on it and uncheck the "Show at Startup" option.  The next time you reboot Windows, the QuickAccess button will not appear.

To re-enable the QuickAccess button is a two-step process.  First, using Explorer, change to your After Dark directory (usually C:\AFTERDRK) and find the file ADTRAY.EXE.  Double click that file to start the QuickAccess button.  Once you see it in the notification area, you can right-click on it to check the "Show at Startup" option.


Out Of Memory Errors
How can I fix "out of memory" errors?

Windows 3.1 Users:

If you get "Out of Memory" banners or errors from After Dark, chances are that the memory you are running out of is Graphics Device Interface Memory (called GDI Memory).  Windows 3.1 gives you 64K of graphic device interface memory no matter how much RAM you have installed in your system or on your video card.

Some general tips:

•	Reduce the number of applications that start automatically when Windows starts.  Each application will take up some GDI.

•	Start Windows with as many program groups minimized as possible.

•	You will get out of memory errors if you are not running VGA.  After Dark is not compatible with EGA, CGA or Hercules monochrome.

•	If you have a VGA adapter, check to see that you are running a VGA driver, not an EGA driver.

•	To check your video driver, run Windows Setup from MAIN.  The DISPLAY line tells you what video driver you are running.  If it says EGA, then your computer has an EGA card or you need to install a VGA video driver that was written specifically for the brand and model of video card in your system.

•	Quit any applications that you are not using.

Windows '95 Users:

Under normal circumstances, you should never see "Out of Memory" errors, provided you meet the system requirements for this product.  If you do get these errors, it will most likely mean that you have too many applications open.  Try closing some unused applications and try again.


After Dark Crashes
How can I troubleshoot a GPF in Windows?

Windows 3.1 Users:

If you see error messages on the screen that say things like "General Protection Fault", "Stack Fault", "Segmentation Fault", "Segment Load Failure," or "Application Execution Error", write down the exact text of the error message.  If you are given a choice between "Ignore" and "Close", choose "Close" and write down any further error messages.

Windows '95 Users:

If you see error messages that say "The following application has performed an illegal operation and will be terminated...", choose the "Details" button and write down all the information in the subsequent message box.  You may also cut and paste this information into another application.

If the error repeats, and if it mentions "ADW30" or any other component of After Dark, see the following tips or contact our Customer Support department.

•	Make sure that you have FILES=80 or more, set in your CONFIG.SYS file.

•	Remove any third-party modules (non Berkeley Systems modules).

•	Install the most current sound card and video card drivers available from the manufacturer.


Changing Video Drivers
How do I change video card settings?

This depends on the video card that you have.  Follow the manufacturer's instructions for installing the Windows video driver.


Module Music
How can I get module music?

Windows 3.1 Users: Test your MIDI configuration

After making sure your sound hardware is set up correctly, open the Program Manager Accessories group and click on Media Player. Click on Device, click on MIDI sequencer, click on CANYON.MID and click on OK. Then click on the Play button (the button on the left with the triangle).

If you don't hear music, you may need to reinstall the software that came with your sound card.  If that doesn't work, you will need to consult your soundcard documentation, or call your hardware vendor.

Windows '95 users: Test your MIDI configuration

Test your MIDI configuration as follows:  Open the Start Menu, then click "Run", then type "MPLAYER" to start the Media Player.  Click on Device, click on MIDI sequencer, click on CANYON.MID and click on OK. Then click on the Play button (the button on the left with the triangle).

If you don't hear music, you may need to reinstall the software that came with your sound card.  If that doesn't work, you will need to consult your soundcard documentation, or call your hardware vendor.

''Once MIDI is Working...

Once CANYON.MID plays correctly through your external speakers, close the Media Player (make sure MIDI Mapper is also closed), and open the After Dark Control Panel. Choose one of the modules that contains music, make sure that the music volume is turned up, the music slider isn't set to Never, and the Mute Sound check box isn't checked, then use the Hot Key or Sleep Corner to put your screen to sleep.

If After Dark still won't play music...

If you have performed the tests described above, and everything is working correctly but you still don't hear music within your After Dark modules, contact our PC Technical Support Department.


PC Speaker Sound
Why does the PC speaker sound bad?

The PC's internal speaker was not designed to play sounds other than a “BEEP”. After Dark's sound files are fairly sophisticated and require a sound card.

Although some limited sounds will play through the PC internal speaker if you have installed a PC speaker driver, they may not sound very good.


Missing Folders
Folders are gone. What happened?

If you install an After Dark 2.x engine from another Berkeley Systems screen saver, the After Dark Control Panel will not have the folder list and you will only be able to access the screen saver modules you just installed.

To fix the problem, immediately reinstall your screen saver that features the After Dark 3.0 engine to the same directory.  You can tell that it is the After Dark 3.0 screen saver engine by the thumbnail graphics that appear in the lower left-hand corner of the control panel.


After Dark Hangs
After Dark locks up. How can I fix this?

In your CONFIG.SYS file make sure that FILES= 80.

Before installing After Dark, turn off any software that checks for viruses.  If you did not turn off your anti-virus software prior to installing After Dark, it may have corrupted the After Dark files.  Turn off (disable) your anti-virus software, uninstall After Dark, exit Windows, reboot your system, run SCANDISK (MS-DOS 6 users) or CHKDSK (PC-DOS users or MS-DOS 5.0 users) and then reinstall After Dark.  Your anti-virus software can be reenabled once the installation of After Dark has been completed.

You may currently be using an outdated Windows video driver.  It is best to use a Windows video driver that is written specifically for your brand and model of video adapter.  If you are using the Windows video driver from the manufacturer, you may need to obtain a newer version of that driver from the manufacturer.


Technical Support

If you have a question or problem with After Dark, you can contact Berkeley Systems by mail, e-mail, phone, fax, TTY/TDD, or on-line bulletin board.

How to reach Berkeley Systems Technical Support

•	Via mail you can reach us at 2095 Rose Street, Berkeley, CA 94709.

•	Via telephone you can reach us at (510) 549-2300; ask for PC Technical Support.

•	Via fax you can reach us at (510) 849-9426; address your fax to PC Technical Support.

•	Via TTY/TDD, dial (510) 540-0709 and ask for PC Technical Support.

If you use America On-line, Berkeley Systems' screen name is BerkSysWin. Our product support forum is in Computing and Software's Industry Connection. Just enter the keyword BerkSys.

If you use Compuserve, Berkeley Systems' address is 75300,1375. Our product support area is section 4 of the Windows 3rd Party C Forum. Just enter go WINAPC at any prompt.

If you want to reach us via the Internet, address your e-mail to pctech@berksys.com.

Before you call...

We want to be able to help you as quickly and efficiently as possible. Please read the following suggestions and take a moment to jot down the basic information we will need before you contact us.

If you call, please be in front of your computer. It is often impossible to accurately diagnose and solve a problem if you are not at your computer to describe what it's doing or to try possible solutions we give you.

Any time you contact us, please have your serial number handy. It is also helpful if you know the version of the Berkeley Systems screen saver you own (click on the After Dark logo box of the After Dark Control Panel or look at the After Dark title bar) and as much of the following information as possible:

•	The exact text of any error messages you've seen.

•	Your WIN.INI configuration

•	Your SYSTEM.INI configuration

•	Your CONFIG.SYS information

•	Your AUTOEXEC.BAT configuration

•	Your processor type

•	Your video card

•	Your video driver and driver version number and date of release

•	Your sound card

•	Your sound card driver version and date of release

•	Amount of RAM in your system

•	Your memory manager (if any)

•	Any anti-virus programs you use

It also helps to be able to describe as accurately as possible the nature of the problem you encountered, as well as all possible relevant factors. What applications or other programs were you using when the problem occurred? Have you been able to reproduce it?

Please be sure to write down any error messages you receive.


Wake Up After Dark
How can I make After Dark wake up?

In your CONFIG.SYS file make sure that FILES = 80 or more.

Before installing After Dark, turn off any software that checks for viruses.  If you did not turn off your anti-virus software prior to installing After Dark, it may have corrupted the After Dark files.  Turn off (disable) your anti-virus software, uninstall After Dark, exit Windows, reboot your system, and then reinstall After Dark.  Your anti-virus software can be reenabled once the installation of After Dark has been completed.

You may currently be using a generic Windows video driver rather than the video driver written specifically for your video card by the manufacturer of the video card.  It is best to use a Windows video driver that is written specifically for your brand and model of video adapter.  If you are using the Windows video driver from the manufacturer, you may need to obtain a newer version of that driver from the manufacturer.